FAQ

Frequently Asked Questions (FAQ) - MoonJewl

**1. What makes MoonJewl unique?

• MoonJewl stands out for its commitment to timeless elegance and craftsmanship. Each piece is carefully handcrafted to capture the celestial beauty of the moonlit night, offering a unique blend of sophistication and modern allure.

**2. Are MoonJewl pieces made with real gemstones and metals?

• Yes, at MoonJewl, we use genuine gemstones and high-quality metals to ensure the authenticity and durability of our jewelry. Each piece is crafted with precision and attention to detail.

**3. How can I determine my ring size?

• To find your ring size, we recommend using our online Ring Size Guide, which provides step-by-step instructions to measure your ring size accurately. You can find this guide on our website under the "Size Guide" section.

**4. Is my online transaction secure?

• Absolutely! MoonJewl prioritizes the security of your online transactions. We use industry-standard encryption and secure payment gateways to ensure that your personal information is protected.

**5. What if I receive a damaged or defective item?

• We apologize for any inconvenience. Please contact our customer support team at hello@moonjewl.com within 7 days of receiving your order, and we will assist you in resolving the issue, whether through a replacement or refund.

**6. Can I modify or cancel my order after placing it?

• Unfortunately, once an order is placed, it enters our processing system promptly. Therefore, modifications or cancellations may not be possible. Please review your order carefully before confirming.

**7. How do I track my order?

• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status on our website or the courier's site.

**8. Do you ship internationally?

• Yes, MoonJewl ships internationally. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.

**9. What is your return policy?

• MoonJewl offers a hassle-free return policy within 30 days of the delivery date. Please visit our Returns & Exchanges page on the website for detailed instructions on how to initiate a return.

**10. How can I contact MoonJewl's customer support?

• For any inquiries or assistance, please reach out to our customer support team at moonjewl.jewelery@gmail.com. We are here to help you, and your satisfaction is our priority.

Feel free to explore our exquisite collection at www.moonjewl.com.

Thank you for choosing MoonJewl! 🌙✨